Frequently Asked Questions

Scroll down for info on Icewalk Difficulty, Weather,  Clothing, Transportation and Refunds

  • How difficult is the Ice Cubed or Icewalk in the Afternoon?
    If you do any regular exercise at all, you should have no difficulties. We don’t walk fast and we make numerous stops along the way. However, we are located at 2000m (6500 ft) above sea level, so occasionally people notice the altitude. If you have bad knee or joint problems, or heart troubles, then we don’t recommend it.
  • How difficult is the Icewalk Deluxe?
    The Icewalk Deluxe is in general, a longer hike than the shorter trips (8.5 km as opposed to 5 km). The terrain is very undulating and you need to watch your step. It’s not steep but at 2200 m, occasionally people notice the altitude. You will sleep well that night!
  • Do you provide transportation to the Columbia Icefield?
    No. You would need to rent a car since the schedules of public transport do not fit with the times of the Icewalks.
  • What should I wear?
    Warm clothes, no shorts! The guides usually wear a wool shirt, and a wind stopper layer or sweater. They always bring a rain jacket. Hiking pants are best, but jeans will do. Remember, we can provide all the gear that you will need, but you will be most comfortable in your own gear.
  • Do you have boots for me? I wear a size 14.
    We have hiking shoes and boots from child’s size 3 up to adult size 14.
  • How cold does it get up there?
    Generally between 5 and 15 degrees C. (about 40-60 degrees, F.) On sunny days there is always a wind on the glacier. Don’t wear shorts!
  • I missed the tour. Can I get a refund?
    No, but we will do our best to get you on another tour. Our cancellation policy is 72 hours prior to the Icewalk.
  • If it’s raining do you still go out?
    We always try to go, even if the weather is inclement. Most often the rains at the icefield come and go quickly, so we sometimes delay for a short time. Remember that we can give you the necessary rain gear. If there are thunderstorms we will cancel and offer you a full refund. This may happen two or three times a summer.